Cramped seats. Delayed flights. Baggage fees. According to USA Today, 9542 passengers filed complaints against US airlines with the Department of Transportation during the first half of 2015, a 20% increase from a year ago. If you want to travel any distance, you’re willing to put up with inconvenience and discomfort and pay a high price for it, grumbling all the way.
And then an airline goes and does something so great, that you’re willing to look past their many flaws and fall in love again. Like that boyfriend you couldn’t dump back in 1983. Continue reading →
I don’t sleep the night before a trip anymore. I used to – B.A. – before Anchorage. We had a crack of dawn flight from NY to Alaska to begin a family cruise. I was startled to hear the doorbell ring. I stumbled downstairs and found my mom, dad, and van driver standing on the porch, wondering why the 5 of us weren’t ready to leave for the airport. Apparently I’d forgotten to set the alarm clock.