What defines a great hotel? A billion-dollar location certainly. Would the Plaza Hotel be the Plaza if it wasn’t sitting at the entrance to Central Park? Spectacular rooms? Of course. I’ll take a 4-poster bed with sumptuous pillows and a Juliet balcony at The Gritti Palace in Venice any day.
But I think the hotel industry has forgotten the one feature that can easily take a hotel from good to GREAT. And it’s not free WiFi, heavenly beds, or fragrance butlers. When renovating or building hotels, I’m suggesting that the Marriotts, Hiltons, and Hyatts of the world ignore the rooms, forget modern amenities and bring back a feature of legendary historic hotels: the killer lobby. Continue reading