The Agony and the Ecstasy: Booking a Trip with Hipmunk
“Travel Innovator Hipmunk Raises $15M” This headline from last week’s financial news caught my eye. Who is this Hipmunk and what kind of travel innovation does he (she?) provide?
Hipmunk
Apparently I’m not alone. I queried a few of my hipster friends and none of them had heard of the site, but they were curious to know more once I pointed out a few of Hipmunk’s features, primarily the presentation of search results in a timeline format integrated with your Google calendar.
I needed to book a trip for July so I decided to let the Hipmunk be my guide. Account setup allows you to indicate preferred airlines (but not hotel partners) to focus your search results and permit Google integration. The initial search screen is similar to those on Expedia or Orbitz or Kayak. While the search was loading, Hipmunk’s cute (but decidedly unhip) mascot appears in a bubble offering tips for navigating the site. The search results appear with traditional options for sorting: price, duration, departure, arrival. There’s also an “agony” filter that presents the least miserable flights based on a combination of the other criteria.
The graphic timeline is extremely helpful for choosing your flight. The airlines are color coded and indicate whether or not WiFi is available (but not meals?). You can fidget with the results until you find the flights that work best for you, including adjustable sliders that allow you to restrict times and prices. Flights with stops are clearly presented using boxes linked by the connecting city.
I wanted only non-stop flights on one of my preferred carriers and had a set price point in mind. It was extremely simple to get to the result I was seeking. And once I’d chosen my flights, I was redirected to United’s homepage for ticketing, ensuring the price was the same as if I’d directly reserved with the airline.
I then looked to the Hipmunk for assistance with my hotels. I needed three hotels in different cities. I’ve found this type of booking to be problematic on Expedia when trying to get a package price. Entering your destination and dates, Hipmunk returns results, color coded by price on a map. The results include hotels, but also options like houses and apartments available through Homeaway.
If you’ve integrated with Google and your calendar includes addresses for locations you’ll visit on your trip, they’ll be pinpointed on the results map. Available search filters for hotels include ecstasy, price, amenities, and reviews. Ecstasy is agony’s counterpoint, again combining the other filters to return the most transcendent lodging results. I was particularly enchanted with the TripAdvisor reviews feature. Comments and ratings appear immediately, eliminating the need to switch from one site to another. You can also overlay a heat map, that shows where the restaurants, attractions and shopping are concentrated in your destination. This is generic categorical information, not specific named locations.
When you choose a hotel, multiple rates for rooms available through other booking sites (hotels.com, getaroom.com, etc.) are listed. I compared these rates to those available by directly booking with the hotels. The hotel’s prices were consistently lower. Hipmunk’s website also features a blog that primarily consists of excellent excerpts from Jodi Ettenberg’s Legal Nomads.
Presently, I’d give Hipmunk 3 acorns out of 5, as it’s configured. I’m guessing that current users are people booking their own business travel and making full use of the calendar feature. In the company’s recent press release, Mr. Goldstein stated Hipmunk’s intent to hire more engineers, invest in business development and marketing, and become “more complete than any other tool,” promising major announcements in the near future.
To broaden Hipmunk’s appeal, I would suggest promoting the excellent timeline feature, the TripAdvisor hotel reviews and the broad range of lodging options. A houseboat popped up in my hotel search. I would never have considered a houseboat, but once it appeared, I gave it some serious consideration. Leisure travelers enjoy this kind of “what if?” option. The feature I found most agonizing was the pricing issue with the hotels. This could be substantially mitigated if Hipmunk partners with major chains to allow direct booking rather than third party redirects. And I’d like to see an expansion of the capabilities of the personal account database. To store all of my hotel rewards and airline account numbers into a secure profile and avoid the agony of flipping back and forth to complete booking forms? Hipmunk – THAT would be travel ecstasy!
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